Política de privacidad

Última actualización: 22 de julio de 2026

La presente Política de Privacidad informa sobre el tratamiento de los datos personales de los usuarios que visitan el sitio web de Gran Canaria Stay, realizan consultas o efectúan reservas.

Gran Canaria Stay trata los datos personales de conformidad con el Reglamento (UE) 2016/679 (Reglamento General de Protección de Datos – RGPD), la Ley Orgánica 3/2018, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD), y demás normativa aplicable.

1. Responsable del tratamiento

Titular: MARTELL LOZANO, S.L.
NIF/CIF: B35869254
Domicilio: C/ Rafael Martell Rodríguez, 1
Carrizal, Ingenio, Gran Canaria, España
Correo electrónico: hola@gran-canaria-stay.com
Teléfono: +34 629472614

2. Datos que recopilamos

Dependiendo del uso que el usuario haga del sitio web, podremos tratar los siguientes datos personales:

Consultas realizadas mediante el formulario de contacto

  • Nombre.
  • Dirección de correo electrónico.
  • Teléfono (si se facilita).
  • Contenido del mensaje.

Reservas

Cuando el usuario realiza una reserva podrán solicitarse, entre otros:

  • Nombre y apellidos.
  • Dirección de correo electrónico.
  • Teléfono.
  • Dirección postal.
  • Datos necesarios para la gestión de la reserva.
  • Información relativa a la estancia.

Los pagos son gestionados por la plataforma de pago correspondiente. Gran Canaria Stay no almacena los datos completos de las tarjetas bancarias.

Registro obligatorio de viajeros

La legislación española obliga a todos los establecimientos de alojamiento turístico a identificar y registrar a sus huéspedes.

Por ello, antes de la llegada podrá solicitarse la documentación necesaria para verificar la identidad de todos los viajeros y cumplir con las obligaciones legales de comunicación a las autoridades competentes.

3. Finalidad del tratamiento

Los datos personales serán tratados para:

  • Gestionar solicitudes de información.
  • Tramitar y administrar reservas.
  • Atender consultas de los huéspedes.
  • Gestionar incidencias relacionadas con la estancia.
  • Cumplir las obligaciones legales aplicables al alojamiento turístico.
  • Gestionar la facturación y obligaciones fiscales.
  • Mejorar la calidad del servicio prestado.

Gran Canaria Stay no utiliza los datos personales para elaborar perfiles automatizados ni adoptar decisiones automatizadas con efectos jurídicos sobre los usuarios.

4. Base jurídica del tratamiento

El tratamiento de los datos personales se basa en:

  • La ejecución del contrato de alojamiento cuando el usuario realiza una reserva.
  • La aplicación de medidas precontractuales cuando el usuario solicita información o un presupuesto.
  • El cumplimiento de obligaciones legales, especialmente las derivadas de la normativa turística, fiscal y de registro de viajeros.
  • El consentimiento del interesado cuando sea necesario, por ejemplo, para el envío de comunicaciones comerciales si estas existieran.

5. Conservación de los datos

Los datos personales se conservarán durante el tiempo necesario para gestionar la relación contractual o responder a la consulta realizada.

Posteriormente permanecerán bloqueados durante los plazos legalmente establecidos para atender posibles responsabilidades administrativas, fiscales o judiciales, tras los cuales serán eliminados de forma segura.

6. Destinatarios de los datos

Los datos podrán comunicarse únicamente cuando resulte necesario para la prestación del servicio o exista obligación legal.

Entre otros:

  • Administraciones Públicas competentes.
  • Fuerzas y Cuerpos de Seguridad del Estado, cuando la normativa lo exija.
  • Entidades financieras para la gestión de pagos.
  • Proveedores tecnológicos necesarios para la gestión de reservas, alojamiento web o comunicaciones electrónicas.

Todos ellos tratarán los datos conforme a la normativa vigente y únicamente cuando resulte necesario para la prestación de sus servicios.

Gran Canaria Stay no vende ni cede datos personales a terceros con fines comerciales.

7. Transferencias internacionales

Con carácter general, Gran Canaria Stay no realiza transferencias internacionales de datos.

No obstante, Algunos de los proveedores tecnológicos utilizados por Gran Canaria Stay pueden tratar datos fuera del Espacio Económico Europeo. En estos casos, dichas transferencias se realizan aplicando las garantías exigidas por el Reglamento General de Protección de Datos.

8. Derechos de los usuarios

El usuario puede ejercer en cualquier momento los siguientes derechos:

  • Acceso.
  • Rectificación.
  • Supresión.
  • Oposición.
  • Limitación del tratamiento.
  • Portabilidad de los datos.

Para ejercer cualquiera de estos derechos podrá enviar una solicitud al correo electrónico indicado en esta Política de Privacidad. Gran Canaria Stay responderá a las solicitudes en el plazo máximo de un mes desde su recepción, salvo en los supuestos previstos por la normativa vigente.

Cuando existan dudas razonables sobre la identidad del solicitante, podrá requerirse documentación acreditativa.

9. Reclamaciones

Si el usuario considera que el tratamiento de sus datos personales no se ajusta a la normativa vigente, podrá presentar una reclamación ante la Agencia Española de Protección de Datos (AEPD).

https://www.aepd.es

10. Seguridad de la información

Gran Canaria Stay adopta las medidas técnicas y organizativas razonables para proteger los datos personales frente a accesos no autorizados, pérdida, alteración o divulgación indebida.

Aunque Gran Canaria Stay aplica medidas de seguridad adecuadas para proteger la información, ningún sistema puede garantizar una seguridad absoluta en Internet.

11. Enlaces a sitios web de terceros

Este sitio web puede contener enlaces a páginas externas, como plataformas de reservas, Google Maps o redes sociales.

Gran Canaria Stay no es responsable de las políticas de privacidad ni del tratamiento de datos realizado por dichos sitios web.

Se recomienda consultar sus respectivas políticas de privacidad antes de facilitar información personal.

12. Veracidad de los datos

El usuario garantiza que los datos personales facilitados son veraces, exactos y están actualizados.

En caso de facilitar datos de terceras personas, declara hacerlo con la autorización correspondiente y haberles informado del contenido de la presente Política de Privacidad cuando resulte legalmente exigible.

13. Modificaciones de esta Política de Privacidad

Gran Canaria Stay podrá modificar la presente Política de Privacidad cuando resulte necesario para adaptarla a cambios normativos, técnicos o en los servicios ofrecidos.

La versión publicada en este sitio web será siempre la vigente.

1. Reservation and Acceptance of Terms

By making a reservation with Gran Canaria Stay, the guest confirms that they have read and accepted these terms and conditions, as well as any specific rules applicable to the selected accommodation.

The person making the reservation must be at least 18 years old and authorized to act on behalf of all guests included in the booking.

2. Number of Guests

Only the guests included in the reservation are permitted to stay at the property.

For safety, access control, and compliance with tourism regulations, it is not permitted to exceed the maximum occupancy stated in the accommodation listing or to host individuals who have not been previously registered.

3. Mandatory Guest Registration

Spanish law requires all tourist accommodation providers to identify and register their guests. This obligation applies to hotels, tourist apartments, holiday rentals, and other types of accommodation.

For this reason, all guests must complete the registration process and provide the required documentation to verify their identity before arrival.

If the registration process is not completed correctly, access to the accommodation may be denied until the mandatory information has been provided.

4. Why Is Registration Required?

Guest registration is not a decision made by the accommodation provider, but a legal requirement established under Spanish public safety and lodging regulations. Accommodation providers are required to collect and submit certain guest information to the relevant authorities through the systems established by the Spanish Ministry of the Interior.

The purpose of this measure is to enhance public safety, prevent unlawful activities, and ensure the proper identification of individuals staying at tourist accommodations.

Personal data is processed in accordance with applicable data protection legislation and solely for legally established purposes.

5. Online Registration and Access to the Accommodation

Gran Canaria Stay uses a digital platform developed by Gran Canaria Stay uses the Hotelgest property management platform, developed by CLOUDSOFT PMS, S.L., to simplify the check-in process.

Through this web application, guests will be able to:

  • Complete the mandatory guest registration.
  • Provide the identification details required by Spanish guest registration regulations through a verification process assisted by the Hotelgest platform (CLOUDSOFT PMS, S.L.), which acts as the data processor.
  • Where identification requires reading the identity document using the device’s camera, the platform may use Optical Character Recognition (OCR) technology exclusively to extract the information required to comply with legal obligations, unless the law requires the document to be retained or the guest has been informed in advance that such processing will take place.
  • The automated reading of the identity document is used solely to facilitate the collection of the mandatory information required under guest registration regulations and to prevent transcription errors.
  • Sign the required documentation electronically.
  • Receive practical information about the stay.
  • Obtain arrival instructions and access details.
  • Access useful information throughout the stay.

The application works directly through any web browser, with no need to download a mobile app.

Completing this process before arrival helps streamline the check-in process and reduce waiting times.

Personal Data Protection

Gran Canaria Stay informs guests that the personal data provided during the reservation, registration, stay, and communications will be processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the applicable Spanish data protection legislation.

Personal data will be processed for the following purposes:

  • Managing the reservation and providing the contracted accommodation services.
  • Complying with the legal obligations applicable to tourist accommodation establishments, including the identification of guests and the communication of guest information to the competent authorities.
  • Managing incidents, enquiries, and requests related to the stay.
  • Sending communications necessary for the proper performance of the reservation.

The legal basis for processing personal data shall be, where applicable:

  • Performance of the accommodation contract and management of the reservation.
  • Compliance with legal obligations applicable to accommodation establishments, including guest identification and the communication of guest information to the competent authorities.
  • Gran Canaria Stay’s legitimate interests in managing incidents, customer service, fraud prevention, and the security of its systems, provided that such interests do not override the rights and freedoms of the data subjects.
  • The data subject’s consent, where required by applicable law.

Personal data will be retained for as long as necessary to manage the reservation and subsequently for the retention periods established by guest registration regulations, tax legislation, commercial legislation, and any other applicable legal obligations.

For the purposes of reservation management, online check-in, and compliance with legal guest registration obligations, Gran Canaria Stay uses the Hotelgest platform (CLOUDSOFT PMS, S.L.), which acts as a data processor in accordance with Article 28 of Regulation (EU) 2016/679 (GDPR).

The data processor only accesses the personal data necessary to provide the contracted service and processes such data exclusively on behalf of and under the instructions of Gran Canaria Stay, applying all safeguards required under the applicable data protection legislation.

Should any of Gran Canaria Stay’s technology providers process personal data outside the European Economic Area (EEA), such processing will only take place where an adequacy decision has been adopted by the European Commission or where the safeguards provided for in Articles 44 and following of the GDPR have been implemented.

Data Controller
MARTELL LOZANO, S.L. (Gran Canaria Stay)
C/ Rafael Martell Rodríguez, 1
Carrizal, Gran Canaria, Spain
Email: hola@gran-canaria-stay.com

Data subjects may exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability by contacting the Data Controller using the contact details provided above.

If they consider that their rights have not been properly addressed, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) at www.aepd.es.

Gran Canaria Stay only collects and processes the personal data that is strictly necessary to provide the contracted services and to comply with its legal obligations, in accordance with the principle of data minimisation set out in Article 5 of the GDPR.

Gran Canaria Stay is not required to appoint a Data Protection Officer. Any questions relating to the processing of personal data may be addressed to the Data Controller using the contact details provided above.

By making a reservation and completing the registration process, the guest acknowledges that they have read and understood this Privacy Information.

6. Check-in and Check-out

Unless otherwise specified in the reservation:

  • Check-in: from 12:00 PM.
  • Check-out: before 11:00 AM.

Requests for early check-in or late check-out are subject to availability and cannot be guaranteed in advance.

7. Cleaning, Equipment and Supplies

The initial cleaning of the accommodation is included in the reservation price.

During the stay, guests are responsible for keeping the apartment in a reasonable state of cleanliness and order. Unless an additional service has been arranged, no periodic cleaning service is provided during the stay.

Bed Linen and Towels

Upon arrival, guests are provided with:

  • One set of bed linen for each bed.
  • One additional set of bed linen for long stays.
  • One bath towel and one hand towel per guest.

Kitchen Equipment

The kitchen is equipped with the basic utensils required for a comfortable stay, including:

  • Pots and pans.
  • Mixing bowls and kitchen containers.
  • Plates, glasses and cups.
  • Cutlery and basic kitchen utensils.

Welcome Basket and Complimentary Supplies

As a welcome gesture, a small selection of basic products is provided for the first days of the stay:

  • Tea.
  • Coffee.
  • Sugar.
  • Salt.
  • Oil.
  • Vinegar.

Guests will also find complimentary supplies to help them settle in:

  • Shower gel.
  • Toilet paper.
  • Dishwashing detergent.

These supplies are intended for the beginning of the stay. Guests are responsible for purchasing any additional products they consume during their stay.

8. House Rules and Respect for Neighbours

To ensure a pleasant stay for both guests and neighbours:

  • Community rules must be respected at all times.
  • Parties and events are not permitted without prior authorization.
  • Excessive noise should be avoided, especially during designated quiet hours.
  • Any illegal activity within the accommodation is strictly prohibited.

Serious breaches of these rules may result in the termination of the stay without any right to a refund.

9. Pets

Pets are only permitted in accommodations where this is expressly stated. Guests wishing to travel with pets must check the specific conditions of the property before booking.

10. Care of the Accommodation

Guests agree to use the accommodation and its facilities responsibly.

Any damage caused through negligence, misuse, or failure to comply with the property rules may be charged to the responsible guest.

In the event of any incident, guests are kindly requested to notify us as soon as possible so that it can be resolved promptly.

11. Communication During the Stay

Our team is available to assist guests before and during their stay.

If any issue arises related to the accommodation, guests are encouraged to inform us as soon as possible so that we can address it efficiently.

12. Cancellations and Modifications

Cancellation and modification conditions may vary depending on the rate and accommodation booked.

Before confirming a reservation, guests are advised to carefully review the specific conditions displayed during the booking process.

Cancellation Policy

If a guest cancels their reservation, any advance payment made will be non-refundable. However, the amount paid may be used as credit towards a future reservation with Gran Canaria Stay, subject to availability and the conditions applicable at the time of the new booking.

The following cancellation charges will also apply:

  • Cancellations made less than 30 days before the check-in date: 50% of the total reservation amount will be charged.
  • Cancellations made less than 5 days before the check-in date: 100% of the total reservation amount will be charged.

The cancellation charges above are not cumulative. Only the condition applicable to the relevant cancellation period will apply. For example, a cancellation made 3 days before arrival will be subject to a charge of 100% of the total reservation amount.

In certain cases, particularly where banking fees, payment platform commissions, or administrative costs arise as a result of a cancellation or reservation modification, Gran Canaria Stay reserves the right to apply reasonable and duly justified administration fees.

13. Accuracy of Information

The photographs, descriptions, facilities, and services published on our website accurately represent each accommodation. However, certain elements may vary due to maintenance work, renovations, or operational improvements, without materially affecting the quality of the stay.

14. Acceptance of the Rules

Confirmation of the reservation implies acceptance of these terms and conditions, as well as any specific rules applicable to the booked accommodation.