Booking and accommodation terms
These Terms govern reservations made through Gran Canaria Stay and the use of accommodations managed by the company.
By making a reservation, the guest declares having read and accepted these Terms, as well as the rest of the legal information published on this website.
1. Holder
These Terms govern reservations managed by MARTELL LOZANO, S.L., holder of the Gran Canaria Stay trade name. The full identifying data can be consulted in the Legal Notice.
The full identifying data can be consulted in the Legal Notice.
2. Purpose
Gran Canaria Stay manages apartments and holiday homes located on the island of Gran Canaria.
The features, capacity, equipment, location, photographs and specific conditions of each accommodation are listed in its corresponding sheet.
3. Booking Process
The reservation will be considered confirmed once:
- the booking process has been completed correctly;
- the corresponding payment has been received;
- and Gran Canaria Stay has sent the reservation confirmation.
Gran Canaria Stay reserves the right not to confirm a reservation until the booking process and payment have been completed correctly.
4. Price
The applicable price will be the one in effect at the time of confirming the reservation.
Any tax or fee that is legally required will appear duly identified.
5. Payment Methods
Payment can be made using the methods enabled during the booking process.
Operations are carried out through secure payment platforms.
Gran Canaria Stay does not store the full bank card data used for payment.
6. Cancellation policy
The cancellation conditions applicable to each reservation will be those indicated during the booking process and are detailed further in the Cancellation and Refund Policy.
7. Reservation modifications
Modification requests will be subject to the accommodation's availability and the rate conditions applicable at the time of change.
Modifications may involve a variation of the initially contracted price.
Gran Canaria Stay will do its best to attend to such requests, although it cannot guarantee their acceptance.
8. Number of guests
For security reasons, compliance with tourism regulations, and access control, it is not allowed to host visitors who stay overnight without having been previously registered.
It is not allowed to exceed the authorized maximum capacity of the accommodation or to host persons not previously registered.
Failure to comply with this condition may result in the immediate cancellation of the stay without right to a refund.
9. Mandatory traveler registration
Spanish legislation requires all tourist accommodation establishments to identify and register their guests.
Before arrival, all travelers must complete the registration process by providing the required documentation to verify their identity.
Failure to comply with this obligation may prevent access to the accommodation until the registration is correctly completed.
10. Check-in and check-out
Check-in and check-out times will be those indicated in the reservation confirmation or in the specific accommodation information.
Check-ins or check-outs outside the established schedule may only be made when previously authorized.
The guest must follow the access instructions provided by Gran Canaria Stay to enter the accommodation.
11. Usage rules
During the stay, guests must use the accommodation responsibly and respect the house rules.
In particular, they commit to:
- respect the rest of neighbors and other guests;
- use the facilities and furniture properly;
- keep the accommodation reasonably clean;
- comply with current regulations.
Smoking is not allowed inside the property.
Illegal activities or any behavior that could cause serious disturbances or damage to the property are not allowed.
12. Cleaning and equipment
The accommodation is delivered clean and ready for the stay.
Each guest will have, at minimum:
- bed linen;
- a bath towel;
- a hand towel.
For long stays, additional bed linen will be provided when indicated in the listing or due to the length of the stay.
The kitchen has the basic cookware needed for normal use of the accommodation.
As a courtesy, the accommodation may include welcome items and an initial supply of consumables such as toilet paper, dish detergent, coffee, tea, sugar, oil, vinegar, or salt.
These items are intended for the start of the stay and do not constitute a continuous supply throughout the reservation.
Cleaning during the stay is the guest's responsibility, unless an additional service has been expressly hired.
13. Pets
Pets will only be allowed in those accommodations whose listing expressly states that they are permitted or when there is prior written authorization from Gran Canaria Stay.
Pet admission may be subject to the payment of the surcharge indicated during the booking process or on the accommodation's page.
The guest will be responsible for any damage, defects or extraordinary cleaning costs caused by their pet, as well as ensuring that it does not disturb other guests or neighbors.
Failure to comply with these conditions may result in the application of the corresponding charges and, in cases of special severity, the early termination of the stay.
14. Prohibitions
Unless express authorization is given, the following is prohibited:
- hold parties or events;
- engage in activities that cause inconvenience to third parties;
- accommodate persons other than those included in the reservation;
- conduct illegal activities;
- use the accommodation for purposes other than tourist lodging.
15. Damages
The guest will be liable for damages caused by action or omission during their stay when attributable to them or any of the reservation occupants.
The guest agrees to report any incident or damage that occurs during the stay as soon as possible.
Gran Canaria Stay may claim the amount of the duly documented damages.
16. Forgotten items
Gran Canaria Stay is not responsible for items forgotten in the accommodation.
When possible to retrieve them, they can be sent to the guest upon request, with transportation costs borne by the recipient.
17. Force majeure
Gran Canaria Stay shall not be liable for failure to fulfill its obligations when such failure is due to unforeseeable or unavoidable circumstances beyond its control, such as extreme weather events, restrictions imposed by authorities, conflicts, general breakdowns or any other force majeure situation.
18. Early termination of the stay
Gran Canaria Stay may terminate the stay when the guest seriously breaches these Terms, the applicable regulations or the essential rules of coexistence, without prejudice to any legal actions that may correspond.
19. Accuracy of the information
The guest guarantees that all information provided during the booking process is truthful, complete and corresponds to the persons who will occupy the accommodation.
20. Customer service
For any inquiry related to a reservation, the guest may contact Gran Canaria Stay using the contact details published on this website.
21. Applicable law
These Terms shall be governed by Spanish law.
Any dispute shall be submitted to the Courts and Tribunals that are competent according to the current regulations.